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Terms and Conditions of sale
Returns and Refund Policy
If you wish to return an item for whatever reason, please contact us by email: info@tynehamlp.us please include your Name, Address, Contact Details and a detailed reason why you wish to return the item. All items must be returned to us in unused condition unless we have prior knowledge of an issue and have authorized a used return. Upon receipt of your goods we advise checking immediately for any damage that may have occurred during shipping, as all goods are inspected by us prior to dispatch. Please contact us as soon as possible if you have any issues with the condition of any item you receive. We will arrange collection of damaged item(s) and resend a new product at our cost if any damage has occurred during shipping. Marquise Hospitality, LLC is not liable for Postage costs should you wish to return an unwanted Item. Returns Policy is Valid for 30 Days from the date of Purchase.
Cancellation: Should you wish to cancel an order please ensure that you contact us Immediately to prevent the dispatch of your order. There will be no charges made if a cancellation is received before the order is dispatched, should the order have already left, you will be offered a full refund less the postage costs incurred.
Currency
All our orders are processed in US Dollars, this is done automatically through the banking process regardless of how you pay.
Pricing Policy
All prices shown on our website are correct at the point of purchase, and we guarantee that the price shown on your successful order will be the price you will pay. We do however reserve the right to adjust prices without prior notice and with immediate effect, in response to changes in costs or market conditions. We are a fair and equitable company, and should we reduce the standard selling price of a product you have purchased within 48 hours of your order, we will contact you and offer you a refund of the difference, or credit against another purchase.
America Mainland Postage/Delivery Policy
The carriers we use for dispatch are US Mail Signed-For with small or lightweight orders. and a National 48 Hr parcel carrier for heavier items. will be dispatched within 24 hours, orders received Friday evening along with Saturday and Sunday orders will be dispatched the next working day, subject to stock availability. Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way!
We require a signature upon delivery, as this reduces the chance of missing items or disputes occurring. Please consider whether the delivery address you give will have someone there to receive and sign for your order. We are happy to deliver to your work address if you wish – often this will improve the chance of 1st time delivery success. Or you can instruct us to deliver the item to your neighbor if you are out. If there is no one available to sign at a delivery address, the carrier will leave a card notifying attempted delivery and giving options for re-delivery or collection from a depot. It is your responsibility to arrange re-delivery or to collect from depot, although if this then proves problematic please call us and we will assist to resolve the issue.
Occasionally things do go wrong with deliveries, and if this should happen we will do our utmost to resolve the situation quickly and efficiently and keep you informed whilst we do so. We pride ourselves on giving excellent customer service at all times.
If you have any questions regarding international deliveries, please email us at: info@tynehamlp.us
Contact Information:
Marquise Hospitality LLC
6916 Tradonna Lane
North Richland Hills
Texas 76182
USA
